Legal

Privacy Policy

Information We Collect

When you reach out to RestoPros of Central Maryland through our website contact form, request an estimate, or call our office, we collect the information you provide directly: your name, phone number, email address, property address, and details about the damage or service you’re asking about. If you contact us regarding an insurance claim, you may also share claim numbers or carrier information to help us coordinate documentation.

Our website also uses basic analytics tools to understand how visitors use the site, things like which pages are viewed and general location data (city or region, not precise GPS). This is standard, aggregated traffic information and is not tied to your name unless you’ve also submitted a form.

How We Use Your Information

We use the information you provide to respond to inquiries, schedule inspections or estimates, prepare documentation for insurance carriers at your request, and follow up on work in progress. We do not use your contact information for unrelated marketing campaigns or sell it to third-party advertisers.

We share your information only when it’s necessary to deliver the service you’ve requested, for example, sending photos or scope documentation to your insurance adjuster, but only with your authorization. We may also share information with subcontractors or trade partners directly involved in your project. We do not sell, rent, or trade personal information to data brokers or marketing companies.

Data Retention

We retain project-related records, including contact information and job documentation, for as long as reasonably necessary to support warranty coverage, insurance follow-up, and our own recordkeeping obligations. Website inquiry information that does not result in a scheduled job is retained only as long as needed to respond to your request, after which it may be deleted.

Your Rights

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we hold about you and to request its deletion. We do not sell personal information, so there is no opt-out needed for that. Because RestoPros of Central Maryland operates exclusively within the United States and does not direct services toward residents of the European Union, the General Data Protection Regulation (GDPR) generally does not apply to our operations, but we’re happy to honor reasonable requests to access or delete your information regardless of where you live.

To make a request about your personal information, contact us using the details below.

Cookies and Analytics

Our website may use cookies or similar tracking technology for basic analytics purposes, such as measuring page visits. You can disable cookies through your browser settings; doing so will not affect your ability to call or email us directly.

Contact Us About Privacy

If you have questions about this privacy policy or want to request access to or deletion of your information, contact us at drestum@restopros.co or (240) 261-1639, or write to us at 2710 Hunting Ridge Ct, Baldwin, MD 21013. We’ll do our best to respond promptly.